Privacy Policy for SDcom FZCO
Introduction
This Privacy Policy applies to the Website operated by SDcom FZCO, a company registered in the United Arab Emirates under License No. L-2883, L-3880, with registered office at 427-30 TEC, floor 3, The Offices 3 – One Central, Dubai World Trade Centre, Dubai, UAE (“Company”, “we”, “our”, or “us”).
At https://iobd.io, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy describes the types of information we collect, how we use it, and the rights you have in relation to your personal data.
This Policy applies to our online activities and is valid for visitors to our Website with regard to the information they share and/or collect. It does not apply to any information collected offline or via channels other than this Website.
Consent
By using our Website, you consent to this Privacy Policy and agree to its terms. Where required by law (e.g., GDPR for EU visitors), we will obtain your explicit consent before processing your personal data.
Information We Collect
We may collect and process the following information:
· Personal data you provide: name, company name, address, email address, telephone number, account details, and payment details when placing an order or registering an account.
· Communications: information you provide when contacting us (e.g., support requests, emails, attachments).
· Website usage data: IP address, browser type, ISP, date/time, referring/exit pages, clicks, and other analytics.
· Cookies and similar technologies: information about your browsing preferences and behavior (see “Cookies” below).
How We Use Your Information
We use your personal data for purposes including:
· Providing, operating, and maintaining our Website.
· Processing orders and payments.
· Delivering products and services.
· Improving and personalizing our Website.
· Communicating with you for customer service, updates, or promotional purposes.
· Preventing fraud, unauthorized activity, and abuse.
· Complying with legal obligations.
Legal Basis for Processing (GDPR Compliance)
For visitors from the European Economic Area (EEA), we process personal data under the following legal bases:
· Consent – when you agree to cookies or marketing communications.
· Contract – when processing is necessary to fulfill your order or provide services.
· Legal obligation – when we are required to comply with laws (e.g., tax, accounting).
· Legitimate interests – when processing is necessary for business purposes such as fraud prevention, Website improvement, and analytics, provided your rights are not overridden.
Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. Typically:
· Customer account data: until the account is closed.
· Transaction data: minimum 6 years (as required by UAE commercial law).
· Communications: up to 2 years, unless required longer for legal purposes.
Log Files
Like most websites, we collect log data. These include IP addresses, browser type, ISP, referring/exit pages, and timestamps. This information is not linked to personally identifiable data and is used for site administration, analytics, and security.
Cookies and Tracking Technologies
We use cookies to:
· Store user preferences.
· Understand website traffic and usage patterns.
· Optimize the browsing experience.
Where required by law (e.g., GDPR), you will see a cookie banner allowing you to accept or manage your preferences.
For more information about cookies, visit: https://www.allaboutcookies.org/.
Advertising and Third Parties
We may allow third-party service providers (e.g., Google Ads, analytics partners) to place cookies or use tracking technologies. These providers may collect your IP address and browsing behavior to personalize ads or measure campaign performance.
· Google Privacy Policy: https://policies.google.com/technologies/ads
We do not control third-party cookies, and you should consult their policies for details.
International Data Transfers
As we are based in the UAE, your personal data may be transferred and processed outside your country of residence. For EU/EEA users, such transfers are protected using Standard Contractual Clauses (SCCs) or equivalent safeguards to ensure your data is secure.
Your Rights
Under GDPR (EU/EEA users):
· Right of access to your data.
· Right to rectification of inaccurate data.
· Right to erasure (“right to be forgotten”).
· Right to restrict processing.
· Right to object to processing.
· Right to data portability.
Under CCPA (California residents):
· Right to know categories and specific pieces of personal data collected.
· Right to request deletion of personal data.
· Right to opt out of the sale of personal data (we do not sell personal data).
If you make a request, we have one month to respond. Please contact us using the details below.
Children’s Privacy
We do not knowingly collect personal data from children under the age of 13. If you believe your child has provided such information, please contact us and we will promptly remove it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page, with the “Last Updated” date revised. Changes are effective immediately once posted.
Contact Information
If you have questions, requests, or complaints about this Privacy Policy, please contact us:
SDcom FZCO
Email: [email protected]
Registered Office: 427-30 TEC, floor 3, The Offices 3 – One Central, Dubai World Trade Centre, Dubai, UAE.
License No.: L-2883, L-3880