Delivery Options
We offer worldwide delivery in partnership with Emirates Post, Aramex, and DHL Express. We do not ship to or process orders from the following jurisdictions (the “Restricted Territories”): Iran, North Korea, Cuba, Myanmar (Burma), Syria, Belarus, Russia, Ukraine, Crimea (Ukraine), and the Donetsk and Luhansk regions of Ukraine (DPR/LPR). This list may be updated at any time without prior notice.
Handling Time
Orders are processed and dispatched within 2 business days. All parcels are securely packaged to ensure safe delivery during transit.
Delivery Costs
Shipping costs vary depending on destination and selected method. Additional charges may apply for express or special delivery services. All delivery charges are displayed at checkout before payment.
Delivery Timeframes
Estimated delivery time is 3–30 business days, depending on your location and chosen courier. Once your order has been shipped, you will receive a tracking number to monitor delivery status online.
Individual Delivery
For countries not covered by standard postal services, individual delivery may be arranged upon request. Please leave a comment with your order or contact us directly.
Customs and Import Taxes
Customs authorities in your country may apply import duties or taxes. These charges are the responsibility of the recipient. Please check with your local customs office before placing your order.
Delivery Responsibility
· All shipments are insured.
· Risk of loss or damage passes to the customer once the order is handed over to the courier.
· We are not liable for delays caused by customs, strikes, weather, or other circumstances beyond our control.
Lost or Damaged Packages
If your package is lost, arrives damaged, or you encounter other delivery issues, contact us immediately. We will investigate with the courier and take reasonable steps to resolve the issue. For product returns, please refer to our Returns & Refunds Policy.
Customer Obligations
Please ensure all delivery details provided are accurate and complete. We are not responsible for failed or delayed deliveries due to incorrect or incomplete information.
Contact Us
For questions regarding delivery, special requests, or assistance, please contact us at:
info@iobd.io