We accept returns of non-functioning equipment within the warranty period. The warranty period is determined by the manufacturer.
Important Information
We are not responsible for any incorrect serial number information provided by the customer for keys, devices, or other equipment. Please carefully verify the device's serial number before activating devices, licenses, or related services.
Items Not Eligible for Return or Exchange:
- Any registered software. Licenses, modules, and other digital products cannot be canceled or modified after the order status changes to “Waiting for activation.”
- Fully functional equipment.
- Discounted items. All products purchased at a discount or on promotion are final sale and are not eligible for return or exchange.
- Devices showing signs of unauthorized repair.
- Devices with damaged warranty seals.
- Devices showing signs of use.
- Equipment with evidence of software hacking attempts.
- Devices without original packaging or with damaged packaging.
- Any non-physical goods such as modules, extensions, licenses, subscriptions, equipment configuration services, and other digital or service-based products.
Return Process
Returns are made at the buyer’s expense. Upon receiving the returned device, we will send it to the manufacturer for diagnostics. Only the manufacturer makes the decision to issue a refund or replace the device with a new one.
Refunds
Refunds can be issued:
- By the same method the original payment was made.
- Or as a credit to your personal account on our website — at your choice.
Please Note:
In certain cases, a 6% transaction fee will be deducted from the refund amount. This fee applies in the following situations:
- You made an incorrect product selection, realized it before shipment, and requested a refund.
- You purchased an incorrect module or digital product, realized it before activation, and requested a refund.
- You placed an order with incorrect details, identified the issue in time, and requested a cancellation.
- You placed an order but later changed your mind and requested a refund.
This fee covers payment system charges for processing and refunding the transaction.
How to Request a Return
To request a return, please complete the return form in your personal account on our website. Please note that you must be logged into the system to access the form.
Parcel Receipt Guidelines
All shipments are insured.
Upon delivery, please check the condition of the packaging before accepting the parcel from the courier. If the packaging is damaged, inspect the contents immediately. In case of device damage, refuse to accept the parcel and contact us right away.
After accepting the parcel, we will not be able to file a compensation claim with the courier service.